Frequently asked questions
What material are Ockline jewels made of?
Our jewelry is crafted from 925 silver, with finishes in rhodium or gold plating, depending on the model.
Each piece is designed to offer a delicate sparkle, good durability, and an elegant style for everyday wear.
Are the jewels 925 silver?
Yes. Our pieces are made of 925 sterling silver.
On each product page, we indicate the specific finish: rhodium-plated silver, gold-plated silver, or another available finish.
Can gold plating wear off?
Gold plating is a delicate finish and can wear off over time if the jewelry is in frequent contact with water, perfume, creams, or chemicals.
To preserve its shine for longer, we recommend taking care of the piece and storing it properly after each use.
Can I get my jewelry wet?
We recommend avoiding direct contact with water, perfumes, creams, chlorine, and cleaning products.
Although 925 silver is a quality material, proper care helps maintain the shine and finish of the jewelry for longer.
How should I care for my jewelry?
To keep your Ockline jewelry looking its best:
- Store it in its pouch or box when not in use.
- Avoid contact with perfumes, creams, and chemicals.
- Do not wear it in the shower, pool, or at the beach.
- Gently clean it with a dry, soft cloth.
A little care goes a long way in preserving the beauty of your piece.
How long does shipping take?
Delivery times may vary by destination.
Normally, orders are prepared and shipped as soon as possible after payment confirmation.
Peninsular Spain: 24–72 working hours
Is shipping free?
Yes, we offer free delivery on selected orders or according to the conditions indicated at checkout.
The final shipping cost is always shown before confirming the order.
Can I return my order?
Yes. You can request a return within the period indicated in our return policy, provided that the jewelry is unused, in perfect condition, and in its original packaging.
For hygiene reasons, some items such as earrings may have special return conditions.
What should I do if I receive a defective product?
If you receive a defective or incorrect item, please contact us as soon as possible with your order number and a photo of the product.
Our team will review the case and offer you a suitable solution.
Do the jewels have a warranty?
Yes. We are confident in the quality of our parts.
Ockline offers a warranty against manufacturing defects, according to the conditions stated in our warranty policy.
The warranty does not cover damage caused by misuse, impacts, contact with chemicals, natural wear and tear, or lack of care.
What payment methods do you accept?
We accept secure payment methods available at checkout, such as bank cards and other methods supported by our online store.
All payments are processed securely.
Will I receive an order confirmation?
Yes. After making your purchase, you will receive a confirmation email with your order details.
Once the order has been shipped, you will also receive tracking information if available.
Do the jewels come with packaging?
Yes. All our jewelry is carefully prepared and delivered in packaging designed to protect the piece and provide an elegant experience.
How can I contact you?
You can contact us through our contact form, by email, or directly through our Facebook and Instagram pages.
We will respond as soon as possible to help you with any questions about your order, a product, a shipment, or a return.
Find the jewel that will tell your story
Discover luminous and delicate pieces, created to accompany you at every moment and become part of your story.